As part of Women in Tech Week, we’re continuing to highlight the incredible women driving technology and innovation at Envitia. Today, we shine a light on Amber Mackenzie, a Service Management Analyst in our Delivery team. Her role ensures critical services run smoothly, efficiently and safely for all users.
In her role, Amber manages the day-to-day delivery of services – from handling incidents and hosting Change Advisory Boards to identifying areas for improvement and ensuring processes work effectively for staff, tenants and stakeholders.
“Service delivery in technology is all about continual service improvement. What can I make easier for our staff and stakeholders? What barriers exist that could be removed with an updated process? And what lessons have we learned from previous changes?”
A key part of her work is communication: translating technical updates into plain language that anyone can understand.
“Being the customer-facing representative for the project is really important. I write and send out communications that are easy to follow - basically, for people like me!”
Amber’s interest in technology began in government sector environments, where she worked on projects that demanded precision and focus. These experiences offered a powerful introduction to the critical role technology plays behind the scenes – often in moments where every second counts.
“Service reliability could directly impact lives,” she explains. “If the system went down even for ten minutes, we could lose the ability to share vital information. That kind of pressure really shows how essential technology is – not just as a tool, but as a lifeline.”
Seeing first-hand how technology underpins critical operations gave Amber a new appreciation for the field. It also shaped her drive to build a career focused on service continuity and improvement ensuring that systems work seamlessly when people depend on them most.
Throughout her career, Amber has faced moments where her age or gender has led previous colleagues to underestimate her expertise.
I bet you don't even know what __is.
It's well before your time!
I bet you don't know what ___ stands for!
But at Envitia, Amber has found a supportive community that she hadn’t experienced in previous roles.
“I have honestly never worked in a company with a dedicated space for women to support each other – coffee mornings, networking and having each other’s backs. It can be lonely working in a male-dominated environment, but the women’s network here is fantastic.”
When it comes to advice for women considering a career in tech, Amber believes it’s important to recognise that every contribution matters, no matter the size of the role or where you start.
“Any career in tech, no matter how big or small, is important,” she says. “It can be difficult making an impact in a male-dominated environment, but know your worth and trust in your skills.”
She acknowledges that confidence often develops over time and that support from colleagues can make a huge difference. Mentorship, whether formal or informal – has been key to her growth.
“I’m constantly learning from the women around me. Watching how they handle difficult situations, how they lead, and how they communicate with confidence has really shaped how I approach my own work.”
For Amber, inspiration doesn’t come from one person alone but from the collective strength of the women she works alongside, those who bring their full selves to their roles and lead by example.
Her advice to her younger self is something she now shares with others starting out:
Don’t be scared when you first start. The jargon can feel overwhelming, but over time, it all clicks. I like to look back every six months and see how much I’ve grown — it’s a great reminder of how far you’ve come.”
She adds that it’s just as important to celebrate those small wins along the way. “Progress in tech isn’t just about new systems or tools, it’s about personal growth too. Every challenge teaches you something new.”
